This Refund Policy applies to purchases made on evaluate-ai.app for credits and/or subscriptions
(“Purchases”) from Evaluate AI LLP.
Support / Billing Contact: support@evaluate-ai.app
1) Credit pricing and usage
- ₹1 per credit
- 2 credits per page
- Credits do not expire (unless explicitly stated for a specific promotional plan/offer)
2) General rule
The Service is digital and usage-based. Therefore:
used credits are non-refundable, and completed processing (OCR/evaluation/marked PDFs/reports)
is non-refundable once delivered.
3) Refunds we typically approve
We may approve a refund in these situations:
- Duplicate payment for the same purchase (verified)
- Payment succeeded but credits were not added due to a confirmed technical issue
- Credits purchase cancelled within 24 hours AND 0 credits used
- Confirmed platform issue prevented use of a newly purchased pack/subscription (case-by-case)
4) Non-refundable cases (examples)
- Dissatisfaction with AI-generated grading outcomes or strictness differences
- Incorrect uploads, incorrect rubric settings, or user-side device/network issues
- Partial use of credits (once any credits are used)
- Violations of Terms or suspension due to fraud/abuse
5) Subscription cancellations
You may cancel auto-renewal (if enabled) via account settings or by emailing support.
Cancellation stops future renewals; it does not automatically refund the current billing period unless required by law
or explicitly stated for your plan.
6) How to request a refund
Email support@evaluate-ai.app with:
- Registered email / account ID
- Transaction ID / invoice number
- Reason + screenshots/logs (if applicable)
Recommended request window: within 7 days of the transaction date.
7) Refund method & Time
- Approved refunds are issued to the original payment method where possible.
- Post Approvel refund processing time is up to 5 working days, you must wait until the end of 5th working day for a refund update.
8) Chargebacks
If you believe a charge is unauthorized or incorrect, contact us first so we can resolve quickly.
Repeated chargebacks may lead to temporary suspension pending investigation.